Frequently Asked Questions
What payment options are available?
We accept Visa, Mastercard, Discover, and American Express credit and debit cards. Payments can also be made using Paypal.
Which shipping carrier do you use, and how long does shipping take?
Most orders, both domestic and international, are shipped using the US Postal Service. Depending on the order size, first class or priority mail will be used. For larger domestic orders, we ship using UPS. Shipping time, for orders being shipped within the USA, can range from 2-5 business days. For international orders, shipping time can vary from country to country, but 2-4 weeks is typical barring any delays when clearing customs. Every country's customs department operates a little differently and we cannot control the speed of customs clearance. Express shipping is available for both Domestic and International Orders as well. You can choose to Express shipping as an option on the checkout page. For orders shipped within the USA, Express shipping takes 1 to 2 business days. For International orders, please allow at least 3-5 business days for Express mail delivery.
If your package is returned to us because of a mistake we made, we'll gladly reship the package at our expense. If a package is returned due to an error on your part; like an incomplete address, package is unclaimed, etc...we may ask that you cover a portion or all of the cost to re-ship the package.
International Customs and Taxes:
FlipSidez operates and ships from the USA. Some countries, such as the UK, may require that taxes be paid on consumer goods have been purchased from a foreign vendor (such as us) before they are delivered to the customer in that country. Any taxes and fees such as these are the responsibility of the customer and are not included in our prices or covered by FlipSideFlipFlops. If you would like more information or have any questions about this policy, please feel free to contact us.
What material are FlipSidez made from?
Depending on the style, FlipSidez are constructed from either EVA, or an EVA/Rubber blend. These materials are very commonly found in all types of footwear. All of the rubber used is natural rubber.
How do I purchase wholesale quantities of FlipSidez?
Ordering wholesale quantities is simple. Design and add all of the pairs that you would like to order to your shopping cart. The shopping cart will then automatically apply a wholesale discount to your order based on the total number of pairs in the cart. You can view our wholesale price tiers for all FlipSidez footwear styles by clicking on the Wholesale link in the navigation bar at the top of the screen. Wholesale orders may consist of any combination of flip flop sizes, colors, styles, and sand imprint sole designs. We have no minimum order quantity and pricing is based on the total quantity ordered.
Do you accept returns or exchanges?
Every pair of FlipSidez is custom made to order and we do not presently stock any pre-made designs. Due to the custom nature of our products we do not accept any returns or exchanges, except in the event of our sending an incorrect size, color, or design.
However, we still very much value customer satisfaction and if you find that you have ordered a pair that you decide you are not satisfied with, please contact us and we will see what we can do.
If an error occurs on our part, and we send flip flops that are the incorrect color, size, or a different sole design than what was ordered; the flip flops will be replaced with a correct pair at our expense. If a circumstance arises in which the customer ordered incorrectly (needs a different size, wants a different color, or mis-typed their design, etc…) we may ask that the customer cover shipping expenses or a portion of the cost of the replacement pair. We also do not typically accept returns or exchanges due to color differences between our product and how they appear on computer monitors. Colors may vary due to differences in monitor settings and we strongly encourage customers to contact us if they have any questions.
How long before my order is finished and shipped?
Normal production time is 1-5 business days. However, during periods of very high sales volume, orders can take up to 4 weeks to be produced and shipped out. Current production times are stated when choosing your shipping method during the production process. For larger orders, please contact us for an estimate on the production time.
**CURRENT PRODUCTION TIME**
Standard: 5-8 business days, plus ship time.
Express: 2-4 business days, plus ship time.