Here at FlipSidez our goal is for you to be happy and satisfied with your custom flip flops. For this reason we will replace or repair any products that are defective, due to our manufacturing, within 30 days from the time of purchase. However, because of the custom nature of our footwear, we cannot accept returns of products due to a customer being dissatisfied with their own choice(s) of color, sole design, or strap.
If you have received a pair that is incorrect as a result of our manufacturing, please send us a message through our Contact Us page and describe what is wrong with your pair. You may also send us an email at firstname.lastname@example.org. We will promptly repair or replace your flip flops free of charge.
We reserve the right to make minor modifications to customer designs without nofication. Please be advised your design may not be 100% identical to the design submitted at the time of the order. The website's Design Shop is a tool used to generate preview images but cannot perfectly reflect the final product produced.
We do not issue refunds, or send replacements, for flip flops that are delayed in the mail, particularly international shipments that may be subject to custom's clearance delays of inconsistent lengths.